Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
What materials are used in Sanvi Jewels pieces?
We use high-quality materials including 925 sterling silver, 18k gold plating, and ethically sourced gemstones. Each product page provides specific details on the composition of that piece.
How should I care for my jewelry to ensure it lasts?
To maintain the brilliance of your jewelry, avoid contact with perfumes, lotions, and water. Store your pieces in the provided airtight pouch when not in use and clean gently with a soft microfiber cloth.
How long does shipping take and is it tracked?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return and exchange policy?
We offer a 14-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.
Do you offer international shipping?
Yes, Sanvi Jewels ships worldwide. International delivery times vary by country and may be subject to local customs duties and taxes which are the responsibility of the customer.
Are your jewelry pieces hypoallergenic?
Yes, our jewelry is nickel-free and lead-free, making it safe for sensitive skin. We prioritize high-grade metals to ensure comfort and safety for all our customers.